The Quality Library
A Guide to Staff-driven Improvement, Better Efficiency, and Happier CustomersBook - 2008
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
Publisher: Chicago : American Library Association, 2008.
Branch Call Number: 025.1 Laughlin 06/2008
Characteristics: xiv, 144 p. :,ill. ;,28 cm.