The Quality Library

The Quality Library

A Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers

Book - 2008
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In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
Publisher: Chicago : American Library Association, 2008.
ISBN: 9780838909522
Branch Call Number: 025.1 Laughlin 06/2008
Characteristics: xiv, 144 p. :,ill. ;,28 cm.
Additional Contributors: Wilson, Ray W.


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